Refund policy

We do not offer refunds. We only accept exchanges, and the product must be in excellent condition. unused, undamaged, and complete.

You have 5 days from the delivery date to send the product back. After this period, requests will not be accepted.

The customer is responsible for all shipping costs, both for returning the product and for the shipment of the replacement item.

Handmade or personalized products (initials, special colors, specific measurements) are not eligible for exchange unless there was an error on our part.

To evaluate an exchange, we may request photos of the product before it is sent back.

If the package is returned by USPS due to an incorrect address, full mailbox, or being unclaimed, the customer will be responsible for paying for reshipping.

We are not responsible for any loss or damage during the return shipping handled by the customer.

We do not accept exchanges for products that are used, damaged, or sent outside the allowed return window.

By making a purchase, you agree to all of these policies.

To start a return, you can contact us at divinejewelsak@gmail.com.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at divinejewelsak@gmail.com.